Sub-processors
Last updated
This is a translation. The Swedish version governs.
Nomar Tech AB (reg. no. 559552-9586) uses the following sub-processors to deliver the Alma service and the customer portal Nomar Nexus. The list is updated when a sub-processor is added or replaced, and customers with a data processing agreement are notified in advance in accordance with that agreement.
Current sub-processors
| Sub-processor | Purpose | Location of processing | Transfer mechanism |
|---|---|---|---|
| Supabase, Inc. (USA), on AWS | Database, sign-in and storage | Stockholm, Sweden (AWS eu-north-1) | Data stored in the EU |
| Vercel, Inc. (USA) | Hosting of the customer portal, the admin portal and the chat widget | Server code in Stockholm; global content delivery network | Details to follow |
| Hostinger International Ltd. (EU) | Server for Nomar’s workflow engine | Frankfurt, Germany | Within the EU |
| Fireworks AI, Inc. (USA) | Language model that writes Alma’s replies, reads in the customer’s knowledge base and powers the assistant in Nomar Nexus | USA | EU standard contractual clauses. Data is not kept after the request and is not used to train models. |
| OpenAI, L.L.C. (USA) | Embeddings for searching the customer’s knowledge base | USA | Details to follow. Data is not used to train models. |
| 46elks AB (Sweden) | Telephony and SMS | Sweden | Within the EU |
| Resend, Inc. (USA) | E-mail to the customer’s staff: invitations, password resets, notifications | Details to follow | Details to follow |
| Telegram | Notifications to the customer’s staff, only if the customer has connected Telegram | Details to follow | Details to follow |
| Cal.com, Inc. (USA) | Booking pages in the chat, only if the customer has connected booking | According to the customer’s own Cal.com account | According to the customer’s own agreement with Cal.com |
| Botpress, Inc. (Canada) | Former chat engine, being phased out | Canada | Adequacy decision for Canada. Applies only to customers not yet moved to Alma. |
Questions
Questions about the processing: info@nomar.se.
How personal data is processed is described in our privacy policy.