Terms and conditions
Last updated
This is a translation. The Swedish version governs.
Welcome to Alma, Nomar’s AI assistant for customer communication. These terms and conditions govern your use of the technical platform provided by Nomar Tech AB. We have summarised the most important points to make the terms of the service clear.
The terms apply to you as an end customer when you communicate with Alma, for example by SMS or chat. Agreements between Nomar and the businesses that use the service, such as customer agreements and data processing agreements, are separate.
Relationship and parties
- Nomar Tech AB, reg. no. 559552-9586 (“Nomar”), solely provides a technical platform for automated communication, Alma and Nomar Nexus, on behalf of our business customers (“the Business”).
- Nomar is solely a technical provider. Nomar is not a party to any agreement concerning the products or services offered by the Business.
- No contractual relationship arises between Nomar and you as an end customer.
AI-generated content and liability
Alma uses generative artificial intelligence (AI) to enable fast communication and openly presents itself as AI. By using the service you accept the following terms:
- AI replies are not binding: Any information generated by Alma, including price proposals or booking confirmations, does not constitute a binding agreement until it has been expressly confirmed by authorised staff at the Business.
- Risk of errors: AI systems may generate replies that are incomplete or technically incorrect (so-called hallucinations).
- AI disclaimer: Nomar disclaims all liability for direct or indirect damage, loss or claims arising from information provided through the automated service.
Prohibition of system manipulation (prompt injection)
It is strictly prohibited to use the service to manipulate or mislead Nomar’s AI models. This includes, but is not limited to, “prompt injection” or other methods of forcing the system to act outside its intended instructions.
- Consequences: Nomar reserves the right to block users immediately and to take legal action in the event of attempted system abuse or undue influence.
Technical delivery and SMS
- Limited availability: The service is provided “as is” without any guarantee of uninterrupted availability.
- External factors: Nomar is not responsible for delays or failed delivery of messages caused by factors outside Nomar’s control, such as outages at network operators or external telecom providers.
Full disclaimer of liability
Nomar fully disclaims any liability to pay compensation to the end customer.
- No compensation: Under no circumstances shall Nomar be obliged to pay compensation, payment or damages for direct or indirect damage, loss, costs or claims arising in connection with the use of the service.
- Own risk: All interaction with the service is at the end customer’s own risk.
How personal data is processed is described in our privacy policy. Questions about these terms: info@nomar.se.